:root {
  --bg-primary: #0b0f17;
  --bg-card: #131b2e;
  --bg-card-hover: #1c2742;
  --bg-chat-in: #1e293b;
  --bg-chat-out: #064e3b;
  --text-main: #f1f5f9;
  --text-muted: #94a3b8;
  --border-color: rgba(255, 255, 255, 0.08);
  --whatsapp-green: #10b981;
  --whatsapp-hover: #059669;
  --accent-blue: #38bdf8;
  --accent-purple: #a855f7;
  --danger: #ef4444;
  --warning: #f59e0b;
  --success: #10b981;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
  font-family: system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Helvetica, Arial, sans-serif;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

body {
  background-color: var(--bg-primary);
  color: var(--text-main);
  min-height: 100vh;
  padding: 16px;
}

.app-container {
  max-width: 1400px;
  margin: 0 auto;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

/* Compact Top Bar */
.top-bar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: var(--bg-card);
  padding: 10px 18px;
  border-radius: 12px;
  border: 1px solid var(--border-color);
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-icon {
  font-size: 26px;
  color: var(--whatsapp-green);
}

.brand-text h1 {
  font-size: 16px;
  font-weight: 700;
  letter-spacing: -0.2px;
}

.subtitle {
  font-size: 11px;
  color: var(--text-muted);
}

.top-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.status-pill {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 5px 12px;
  border-radius: 20px;
  background: rgba(255, 255, 255, 0.04);
  border: 1px solid var(--border-color);
  font-size: 12px;
  font-weight: 600;
}

.status-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--warning);
}

.status-pill.connected .status-dot {
  background: var(--success);
  box-shadow: 0 0 8px var(--success);
}

.btn {
  padding: 6px 14px;
  border-radius: 6px;
  border: none;
  cursor: pointer;
  font-weight: 600;
  font-size: 12px;
  transition: all 0.2s ease;
  text-decoration: none;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.btn-toggle {
  background: var(--whatsapp-green);
  color: #fff;
}

.btn-toggle.disabled {
  background: var(--danger);
}

/* Single-Row KPI Bar */
.kpi-status-bar {
  display: grid;
  grid-template-columns: repeat(7, 1fr);
  gap: 10px;
}

@media (max-width: 1100px) {
  .kpi-status-bar {
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  }
}

.kpi-item {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 10px;
  padding: 10px 14px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.kpi-label {
  font-size: 11px;
  color: var(--text-muted);
  font-weight: 500;
  display: flex;
  align-items: center;
  gap: 5px;
}

.kpi-value {
  font-size: 13px;
  font-weight: 700;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.badge-active { color: var(--whatsapp-green); }
.badge-success { color: var(--success); }
.badge-info { color: var(--accent-blue); }
.badge-mode { color: var(--accent-purple); }
.text-highlight { color: #f8fafc; }

/* Centerpiece Live Conversation Desk */
.desk-container {
  display: grid;
  grid-template-columns: 340px 1fr;
  height: 540px;
  max-height: 540px;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 14px;
  overflow: hidden;
}

@media (max-width: 900px) {
  .desk-container {
    grid-template-columns: 1fr;
    height: 720px;
    max-height: 720px;
  }
}

/* Threads Pane (Left) */
.threads-pane {
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
  overflow: hidden;
  background: rgba(0, 0, 0, 0.15);
}

.threads-header {
  flex-shrink: 0;
  padding: 14px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.threads-header h3 {
  font-size: 14px;
  font-weight: 700;
  display: flex;
  align-items: center;
  gap: 8px;
}

.search-box {
  position: relative;
  display: flex;
  align-items: center;
}

.search-box i {
  position: absolute;
  left: 10px;
  color: var(--text-muted);
  font-size: 12px;
}

.search-box input {
  width: 100%;
  padding: 7px 10px 7px 30px;
  border-radius: 6px;
  border: 1px solid var(--border-color);
  background: var(--bg-primary);
  color: var(--text-main);
  font-size: 12px;
}

.threads-list {
  flex: 1 1 0%;
  min-height: 0;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
}

.thread-item {
  padding: 12px 14px;
  border-bottom: 1px solid var(--border-color);
  cursor: pointer;
  transition: background 0.15s ease;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.thread-item:hover {
  background: var(--bg-card-hover);
}

.thread-item.active {
  background: rgba(56, 189, 248, 0.1);
  border-left: 3px solid var(--accent-blue);
}

.thread-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.thread-name {
  font-size: 13px;
  font-weight: 700;
  color: var(--text-main);
}

.thread-time {
  font-size: 10px;
  color: var(--text-muted);
}

.thread-preview {
  font-size: 11px;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.thread-meta {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-top: 2px;
}

.badge-visits {
  font-size: 10px;
  background: rgba(255, 255, 255, 0.08);
  padding: 2px 6px;
  border-radius: 4px;
  color: var(--accent-blue);
}

.badge-takeover {
  font-size: 10px;
  background: rgba(245, 158, 11, 0.2);
  color: var(--warning);
  padding: 2px 6px;
  border-radius: 4px;
}

.empty-threads {
  padding: 40px 20px;
  text-align: center;
  color: var(--text-muted);
  font-size: 12px;
}

/* Chat Pane (Right) */
.chat-pane {
  display: flex;
  flex-direction: column;
  height: 100%;
  min-height: 0;
  overflow: hidden;
  background: var(--bg-card);
}

.chat-header {
  flex-shrink: 0;
  padding: 12px 18px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: rgba(0, 0, 0, 0.2);
}

.chat-user-info h4 {
  font-size: 14px;
  font-weight: 700;
}

.chat-user-info span {
  font-size: 11px;
  color: var(--text-muted);
}

.chat-controls {
  display: flex;
  align-items: center;
  gap: 10px;
}

.mode-badge {
  font-size: 11px;
  font-weight: 600;
  padding: 4px 10px;
  border-radius: 12px;
  background: rgba(16, 185, 129, 0.15);
  color: var(--success);
}

.mode-badge.takeover {
  background: rgba(245, 158, 11, 0.15);
  color: var(--warning);
}

.btn-takeover {
  background: rgba(245, 158, 11, 0.2);
  color: var(--warning);
  border: 1px solid rgba(245, 158, 11, 0.3);
}

.btn-takeover:hover {
  background: var(--warning);
  color: #000;
}

.btn-bot-resume {
  background: rgba(16, 185, 129, 0.2);
  color: var(--success);
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.btn-bot-resume:hover {
  background: var(--success);
  color: #000;
}

.chat-messages {
  flex: 1 1 0%;
  min-height: 0;
  padding: 16px;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 10px;
  scroll-behavior: smooth;
}

.empty-chat-state {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  height: 100%;
  color: var(--text-muted);
  gap: 12px;
}

.msg-bubble {
  max-width: 75%;
  padding: 10px 14px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.45;
  white-space: pre-wrap;
  word-break: break-word;

  display: flex;
  flex-direction: column;
  gap: 4px;
}

.msg-media-img {
  max-width: 100%;
  max-height: 240px;
  border-radius: 8px;
  margin-bottom: 4px;
  cursor: pointer;
  object-fit: cover;
  border: 1px solid var(--border-color);
  transition: transform 0.15s ease;
}

.msg-media-img:hover {
  transform: scale(1.02);
}

.msg-caption {
  font-size: 12px;
  margin-top: 4px;
  color: var(--text-main);
}

.msg-doc-link {
  color: var(--accent-blue);
  text-decoration: none;
  font-weight: 600;
  display: inline-flex;
  align-items: center;
  gap: 6px;
}


.msg-bubble.incoming {
  align-self: flex-start;
  background: var(--bg-chat-in);
  color: var(--text-main);
  border-bottom-left-radius: 2px;
}

.msg-bubble.outgoing {
  align-self: flex-end;
  background: var(--bg-chat-out);
  color: #e2e8f0;
  border-bottom-right-radius: 2px;
}

.msg-time {
  font-size: 10px;
  color: rgba(255, 255, 255, 0.5);
  align-self: flex-end;
}

/* Multi-User Login Modal */
.login-modal-overlay {
  position: fixed;
  top: 0;
  left: 0;
  right: 0;
  bottom: 0;
  background: rgba(15, 23, 42, 0.85);
  backdrop-filter: blur(8px);
  display: flex;
  justify-content: center;
  align-items: center;
  z-index: 9999;
}

.login-modal-overlay.hidden {
  display: none;
}

.login-card {
  width: 380px;
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 16px;
  padding: 28px;
  box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.5);
}

.login-header {
  text-align: center;
  margin-bottom: 24px;
}

.login-header h2 {
  font-size: 20px;
  font-weight: 700;
  margin-top: 10px;
}

.login-header p {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 4px;
}

.form-group {
  margin-bottom: 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.form-group label {
  font-size: 12px;
  font-weight: 600;
  color: var(--text-muted);
}

.form-control {
  padding: 10px 12px;
  border-radius: 8px;
  border: 1px solid var(--border-color);
  background: var(--bg-primary);
  color: var(--text-main);
  font-size: 13px;
}

.login-error {
  color: #ef4444;
  font-size: 12px;
  margin-bottom: 14px;
  text-align: center;
}

.btn-login {
  width: 100%;
  padding: 11px;
  background: var(--accent-blue);
  color: #000;
  font-weight: 700;
  font-size: 14px;
  border-radius: 8px;
  cursor: pointer;

  display: flex;
  justify-content: center;
  align-items: center;
  gap: 8px;
}

/* User Pill & Logout */
.user-pill {
  display: flex;
  align-items: center;
  gap: 6px;
  background: rgba(255, 255, 255, 0.08);
  padding: 5px 10px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
}

.user-role-badge {
  font-size: 9px;
  background: rgba(56, 189, 248, 0.2);
  color: var(--accent-blue);
  padding: 2px 6px;
  border-radius: 4px;
  text-transform: uppercase;
}

.btn-logout {
  background: rgba(255, 255, 255, 0.05);
  color: var(--text-muted);
  border: 1px solid var(--border-color);
  padding: 6px 12px;
  border-radius: 6px;
  font-size: 12px;
  cursor: pointer;

  display: flex;
  align-items: center;
  gap: 6px;
}

.btn-logout:hover {
  background: rgba(239, 68, 68, 0.2);
  color: #ef4444;
}

/* Shared Inbox Filter Tabs */
.inbox-title-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.inbox-filters {
  display: flex;
  gap: 4px;
  background: var(--bg-primary);
  padding: 3px;
  border-radius: 8px;
  border: 1px solid var(--border-color);
}

.inbox-filter-btn {
  flex: 1;
  padding: 5px 8px;
  font-size: 11px;
  font-weight: 600;
  background: transparent;
  border: none;
  color: var(--text-muted);
  border-radius: 6px;
  cursor: pointer;
  transition: all 0.15s ease;
}

.inbox-filter-btn:hover {
  color: var(--text-main);
}

.inbox-filter-btn.active {
  background: var(--bg-card);
  color: var(--accent-blue);
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.3);
}

/* Control Selects & Badges */
.control-select {
  padding: 5px 8px;
  border-radius: 6px;
  border: 1px solid var(--border-color);
  background: var(--bg-primary);
  color: var(--text-main);
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
}

.lead-score-badge {
  font-size: 11px;
  font-weight: 700;
  color: #f59e0b;
  background: rgba(245, 158, 11, 0.15);
  padding: 4px 8px;
  border-radius: 6px;
}

.badge-owner {
  font-size: 10px;
  background: rgba(168, 85, 247, 0.2);
  color: #c084fc;
  padding: 2px 6px;
  border-radius: 4px;
}

.badge-status-new { background: rgba(59, 130, 246, 0.2); color: #60a5fa; padding: 2px 6px; border-radius: 4px; font-size: 10px; }
.badge-status-active { background: rgba(16, 185, 129, 0.2); color: #34d399; padding: 2px 6px; border-radius: 4px; font-size: 10px; }
.badge-status-qualified { background: rgba(245, 158, 11, 0.2); color: #fbbf24; padding: 2px 6px; border-radius: 4px; font-size: 10px; }
.badge-status-follow_up { background: rgba(236, 72, 153, 0.2); color: #f472b6; padding: 2px 6px; border-radius: 4px; font-size: 10px; }
.badge-status-closed { background: rgba(107, 114, 128, 0.2); color: #9ca3af; padding: 2px 6px; border-radius: 4px; font-size: 10px; }

/* Internal Notes Drawer */
.internal-notes-pane {
  background: rgba(0, 0, 0, 0.25);
  border-top: 1px solid var(--border-color);
  padding: 10px 16px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-height: 140px;
}

.notes-header {
  font-size: 11px;
  font-weight: 700;
  color: var(--accent-blue);
  display: flex;
  align-items: center;
  gap: 6px;
}

.notes-list {
  display: flex;
  flex-direction: column;
  gap: 4px;
  max-height: 60px;
  overflow-y: auto;
}

.note-item {
  font-size: 11px;
  background: rgba(255, 255, 255, 0.05);
  padding: 4px 8px;
  border-radius: 4px;
  border-left: 2px solid var(--accent-blue);
  display: flex;
  justify-content: space-between;
}

.note-author {
  font-weight: 700;
  color: var(--text-muted);
}

.notes-input-box {
  display: flex;
  gap: 8px;
}

.notes-input-box input {
  flex: 1;
  padding: 6px 10px;
  border-radius: 6px;
  border: 1px solid var(--border-color);
  background: var(--bg-primary);
  color: var(--text-main);
  font-size: 11px;
}

.btn-add-note {
  background: rgba(56, 189, 248, 0.2);
  color: var(--accent-blue);
  border: 1px solid rgba(56, 189, 248, 0.3);
  padding: 6px 10px;
  border-radius: 6px;
  font-size: 11px;
  font-weight: 600;
  cursor: pointer;
}

.btn-add-note:hover {
  background: var(--accent-blue);
  color: #000;
}


.chat-input-area {
  flex-shrink: 0;
  padding: 12px 16px;
  border-top: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  gap: 10px;
  background: rgba(0, 0, 0, 0.2);
}

.chat-input-row {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
}

.btn-attach {
  background: rgba(255, 255, 255, 0.08);
  color: var(--text-main);
  border: 1px solid var(--border-color);
  padding: 9px 12px;
  border-radius: 8px;
  font-size: 15px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.btn-attach:hover {
  background: rgba(255, 255, 255, 0.16);
  color: var(--accent-blue);
}

/* Attachment Preview Drawer Bar */
.media-preview-bar {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  padding: 8px 12px;
}

.media-preview-content {
  display: flex;
  align-items: center;
  gap: 12px;
}

.preview-thumbnail {
  width: 48px;
  height: 48px;
  border-radius: 6px;
  background: rgba(0, 0, 0, 0.3);
  display: flex;
  align-items: center;
  justify-content: center;
  overflow: hidden;
  color: var(--accent-blue);
}

.preview-img-thumb {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.preview-info {
  display: flex;
  flex-direction: column;
  flex: 1;
}

.preview-file-name {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-main);
}

.preview-file-size {
  font-size: 11px;
  color: var(--text-muted);
}

.btn-cancel-preview {
  background: transparent;
  border: none;
  color: var(--danger);
  font-size: 16px;
  cursor: pointer;
  padding: 6px;
  border-radius: 4px;
}

.btn-cancel-preview:hover {
  background: rgba(239, 68, 68, 0.15);
}

.chat-input-area input[type="text"] {
  flex: 1;
  padding: 9px 14px;
  border-radius: 8px;
  border: 1px solid var(--border-color);
  background: var(--bg-primary);
  color: var(--text-main);
  font-size: 13px;
}

.btn-send {
  background: var(--whatsapp-green);
  color: #fff;
}

.btn-send:hover {
  background: var(--whatsapp-hover);
}

/* Tabs & Tables */
.tabs-card {
  background: var(--bg-card);
  border: 1px solid var(--border-color);
  border-radius: 14px;
  overflow: hidden;
}

.tabs-header {
  display: flex;
  background: rgba(0, 0, 0, 0.2);
  border-bottom: 1px solid var(--border-color);
}

.tab-btn {
  padding: 12px 20px;
  background: transparent;
  border: none;
  color: var(--text-muted);
  font-weight: 600;
  font-size: 13px;
  cursor: pointer;
  border-bottom: 2px solid transparent;
  display: flex;
  align-items: center;
  gap: 8px;
}

.tab-btn.active {
  color: var(--whatsapp-green);
  border-bottom-color: var(--whatsapp-green);
  background: rgba(16, 185, 129, 0.05);
}

.tab-content {
  display: none;
  padding: 18px;
}

.tab-content.active {
  display: block;
}

.table-actions {
  margin-bottom: 14px;
}

.flex-between {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 14px;
}

.search-input {
  width: 100%;
  max-width: 380px;
  padding: 8px 12px;
  border-radius: 6px;
  border: 1px solid var(--border-color);
  background: var(--bg-primary);
  color: var(--text-main);
  font-size: 13px;
}

.btn-export {
  background: #107c41;
  color: #fff;
}

.table-container {
  overflow-x: auto;
}

table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 13px;
}

th {
  background: rgba(0, 0, 0, 0.2);
  color: var(--text-muted);
  padding: 10px 14px;
  font-weight: 600;
}

td {
  padding: 10px 14px;
  border-bottom: 1px solid var(--border-color);
}

.status-select {
  padding: 4px 8px;
  border-radius: 6px;
  border: 1px solid var(--border-color);
  background: var(--bg-primary);
  color: #fff;
  font-weight: 600;
  font-size: 12px;
  cursor: pointer;
}

.status-select.OPEN { color: var(--warning); }
.status-select.IN_PROGRESS { color: var(--accent-blue); }
.status-select.RESOLVED { color: var(--success); }

.badge-visit-count {
  font-size: 11px;
  font-weight: 600;
  background: rgba(56, 189, 248, 0.15);
  color: var(--accent-blue);
  padding: 3px 8px;
  border-radius: 12px;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.text-center { text-align: center; color: var(--text-muted); }
.hidden { display: none !important; }

/* Media Messages Support Styles */
.msg-media-container {
  margin-bottom: 6px;
}

.msg-media-img {
  max-width: 280px;
  max-height: 280px;
  border-radius: 8px;
  object-fit: cover;
  display: block;
  cursor: pointer;
  transition: transform 0.2s ease, opacity 0.2s ease;
  box-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.3);
}

.msg-media-img:hover {
  transform: scale(1.02);
  opacity: 0.95;
}

.msg-media-sticker {
  width: 130px;
  height: 130px;
  object-fit: contain;
}

.msg-media-video {
  max-width: 280px;
  max-height: 240px;
  border-radius: 8px;
  outline: none;
}

.msg-media-audio {
  max-width: 260px;
  height: 38px;
  outline: none;
}

.msg-caption {
  font-size: 13px;
  margin-top: 6px;
  color: var(--text-main);
  line-height: 1.35;
}

.msg-doc-link {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  background: rgba(255, 255, 255, 0.08);
  border: 1px solid var(--border-color);
  border-radius: 8px;
  color: var(--accent-blue);
  text-decoration: none;
  font-weight: 600;
  font-size: 13px;
  transition: background 0.2s ease;
}

.msg-doc-link:hover {
  background: rgba(255, 255, 255, 0.15);
}

.msg-location-card {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  background: rgba(245, 158, 11, 0.1);
  border: 1px solid rgba(245, 158, 11, 0.3);
  border-radius: 8px;
  color: var(--warning);
  font-size: 13px;
}

.msg-location-card a {
  color: var(--warning);
  text-decoration: none;
  font-weight: 600;
}